At pinasgames, your personal data is handled with the same care we put into every part of the platform. This Privacy Policy explains exactly what we collect, why we collect it, how we use it, and the rights you have as a player under Philippine law.
Six core principles guide how pinasgames handles every piece of personal information entrusted to us by our players.
pinasgames does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you.
All data transmitted between your device and pinasgames is protected by industry-standard 256-bit SSL encryption. Your information is secure in transit and at rest.
pinasgames fully complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission.
You have the right to access, correct, and request deletion of your personal data at any time. pinasgames provides clear channels to exercise all your data rights.
We only keep your data for as long as necessary to fulfil the purposes described in this policy or as required by Philippine law. Data no longer needed is securely deleted.
In the unlikely event of a data breach that affects your personal information, pinasgames will notify you and the National Privacy Commission within the timeframes required by law.
pinasgames ("we," "us," "our," or "the Platform") is an online gaming platform operated for players in the Philippines. For the purposes of this Privacy Policy, pinasgames acts as the data controller in respect of the personal information collected from players and visitors to the pinasgames website at pinasgames.org.
As data controller, pinasgames determines the purposes and means by which your personal data is processed. We are committed to processing your data lawfully, fairly, and transparently in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA") and its implementing rules and regulations.
This Privacy Policy applies to all personal data collected through the pinasgames website, mobile-optimised platform, customer support channels, and any other services we provide. It should be read together with our Terms & Conditions and our Responsible Gaming Policy.
pinasgames collects only the personal data that is necessary for the purposes described in this policy. The categories of personal data we collect include:
Sensitive Personal Information: Under the DPA, certain categories of data are classified as sensitive personal information and require a higher standard of protection. Where pinasgames collects data that may fall into this category — such as government ID numbers — we apply additional safeguards and process such data only to the extent strictly necessary for KYC and regulatory compliance purposes.
pinasgames collects your personal data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document uploads, deposit and withdrawal requests, customer support enquiries, survey participation |
| Automated collection | Cookies, session tracking, server logs, device fingerprinting for fraud prevention |
| Third-party sources | Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and regulatory databases |
| Gameplay activity | Game engine logs, bet placement records, live dealer session recordings |
We do not collect personal data from social media platforms or third-party advertising networks without your explicit consent. Where data is obtained from third-party sources, we ensure that those sources have a lawful basis for sharing the data with us.
pinasgames uses your personal data for the following purposes:
To create and maintain your pinasgames account, verify your identity and age (21+ requirement), process deposits and withdrawals in Philippine Peso via your chosen payment method, and provide access to all games and features on the platform.
To fulfil our obligations under Philippine anti-money laundering laws (Republic Act No. 9160, as amended), PAGCOR licensing requirements, and the DPA. This includes verifying your identity, monitoring transactions for suspicious activity, and reporting to relevant authorities as required by law.
To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct. This includes automated monitoring of account activity and the use of third-party fraud detection tools.
To respond to your enquiries, resolve disputes, process complaints, and improve the quality of our support services. Support interactions may be recorded and retained for training and quality assurance purposes.
To monitor gaming behaviour for signs of problem gambling, enforce self-exclusion and deposit limit settings you have configured, and proactively reach out to players who may be showing indicators of harmful play patterns.
To send you information about pinasgames promotions, bonuses, and new game releases — but only where you have given your explicit consent to receive such communications. You may withdraw your consent and unsubscribe at any time through your account settings or by contacting our support team.
To analyse aggregated, anonymised usage data to improve the pinasgames platform, optimise game performance, and enhance the overall player experience. This analysis does not involve identifying individual players.
Under the Philippine Data Privacy Act, pinasgames processes your personal data on the following legal bases:
pinasgames does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include:
pinasgames may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of pinasgames's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new controller before the transfer takes effect.
No Third-Party Marketing: pinasgames will never share your personal data with third parties for their own marketing or advertising purposes. Any data sharing is strictly limited to the operational and legal purposes described above.
pinasgames uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use are as follows:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, load balancing | No — essential for platform operation |
| Functional | Remembering your language preference, game lobby layout, and responsible gaming settings | No — necessary for core functionality |
| Analytics | Aggregated, anonymised data on how players navigate the platform, used to improve user experience | Yes — opt-in consent required |
| Marketing | Tracking promotional campaign effectiveness and personalising bonus offers | Yes — opt-in consent required |
You can manage your cookie preferences at any time through the cookie settings panel accessible in the footer of the pinasgames website. Please note that disabling strictly necessary or functional cookies may affect the performance and availability of certain platform features.
Most web browsers also allow you to control cookies through their settings. Refer to your browser's help documentation for guidance on managing cookie preferences at the browser level.
pinasgames retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.
pinasgames implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:
Your Role in Security: While pinasgames takes every reasonable measure to protect your data, you also play an important role. Please use a strong, unique password for your pinasgames account, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by pinasgames. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 14.
pinasgames will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of the extension and the reason for it. We may need to verify your identity before processing your request to ensure we do not disclose data to an unauthorised person.
pinasgames is strictly an adult gaming platform. In accordance with Philippine gaming regulations, access to and use of the pinasgames platform is permitted only to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21.
If pinasgames becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data in question, and report the matter to the relevant regulatory authorities where required.
If you are a parent or guardian and believe that a minor has registered on pinasgames using false information, please contact our Data Protection Officer immediately using the contact details in Section 14. We will investigate and take appropriate action without delay.
Age Verification: pinasgames employs mandatory age verification as part of the KYC process. All accounts must complete age verification before withdrawal privileges are activated. Accounts where age verification reveals the player to be under 21 will be permanently closed and any deposits returned.
Some of pinasgames's service providers — including game software providers and certain technical infrastructure partners — may be located outside the Philippines. Where your personal data is transferred to a recipient in another country, pinasgames ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine DPA.
Such safeguards may include:
You may request information about the specific safeguards applicable to any cross-border transfer of your data by contacting our Data Protection Officer.
pinasgames may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify you by email to your registered address and by posting a prominent notice on the pinasgames platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically to stay informed about how pinasgames protects your personal data.
Your continued use of the pinasgames platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you may request account closure in accordance with the Terms & Conditions.
pinasgames has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our DPO directly.
Data Protection Officer — pinasgames
Email: privacy@pinasgames.org
General Support: support@pinasgames.org
We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, please allow up to 30 days for a full response.
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of 2012.
Now that you know exactly how pinasgames handles your personal information, you can enjoy our full game library — from live dealer tables and slots to bingo and Dragon Fishing — with complete peace of mind. Must be 21 years or older to play.
21+ only. Play responsibly. PAGCOR regulated. RA 10173 compliant.