Frequently Asked Questions

Creating a pinasgames account is quick and straightforward. Click the pinasgames Login link in the navigation menu and look for the registration option. You'll need to provide a valid email address, create a secure password, and enter your date of birth to confirm you are 21 years of age or older — as required by Philippine law and PAGCOR regulations. Once your basic details are submitted, you'll receive a verification email. Click the link inside to activate your account and you're ready to explore the platform.

KYC (Know Your Customer) verification is required before you can make your first withdrawal from pinasgames. Accepted government-issued IDs include:

• Philippine Passport
• SSS / UMID Card
• Driver's Licence (LTO)
• PhilSys National ID
• PRC Professional ID
• Voter's ID issued by COMELEC

Upload clear, unobstructed photos of both the front and back of your chosen ID through your account dashboard. Our verification team typically processes submissions within 24–48 hours. You'll receive an email notification once your account is fully verified.

No. pinasgames strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms and Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any balances forfeited. If you've lost access to your original account, please contact our support team at support@pinasgames.org to recover it rather than registering a new one.

Visit the pinasgames Login page and click the "Forgot Password?" link below the login form. Enter the email address registered to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. For additional help, contact our 24/7 support team.

You can update most contact details — such as your phone number and email address — directly from your Account Settings page after logging in. Changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to protect your account from unauthorised changes. Please note that your registered name must match the name on your payment method to ensure smooth withdrawals.

If you wish to permanently close your account, please email our support team at support@pinasgames.org with the subject line "Account Closure Request." Before closure, any remaining balance will be processed as a withdrawal to your registered payment method. Please allow up to 5 business days for the closure to be completed. If your reason for closing is related to problem gambling, we strongly encourage you to consider our self-exclusion tools instead — visit our Responsible Gaming page to learn more.

pinasgames supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (subject to availability)

All transactions are processed in Philippine Peso (₱). The availability of specific payment methods may vary depending on your location and account status.

The minimum deposit on pinasgames is ₱100 for most payment methods, including GCash and PayMaya. Some banking channels may have a slightly higher minimum of ₱200 due to processing requirements. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your chosen payment provider. Deposits are credited to your pinasgames account instantly in most cases.

Withdrawal processing times on pinasgames vary by method:

• GCash / PayMaya: Typically within 1–3 hours
• BPI / BDO / Metrobank (InstaPay): Within 1–24 hours on business days
• PESONet bank transfers: 1–2 business days
• Over-the-counter: Up to 3 business days

All withdrawals require a fully verified account. The minimum withdrawal amount is ₱200. If your withdrawal has been pending for longer than the stated timeframe, please contact our support team with your transaction reference number.

pinasgames does not charge any fees on deposits. For withdrawals, pinasgames also does not impose platform-side fees. However, your payment provider — such as your bank or e-wallet — may apply their own transaction charges, which are outside our control. We recommend checking with your bank or GCash/PayMaya for their applicable transfer fees before initiating a withdrawal.

Withdrawals may be placed on hold or rejected for several reasons:

• Your KYC verification is incomplete or documents are pending review
• The name on your payment account does not match your registered pinasgames name
• Active bonus wagering requirements have not yet been met
• Our security team has flagged unusual activity on your account for review
• The withdrawal amount is below the ₱200 minimum threshold

If your withdrawal is on hold, you'll receive an email notification explaining the reason. For urgent concerns, contact our support team directly.

No. pinasgames requires that all deposits and withdrawals be made using payment methods registered in your own name. Third-party payments — using a family member's, friend's, or any other person's account — are strictly prohibited. This policy is in place to prevent fraud and money laundering, and to ensure that withdrawals can be processed back to the correct account. Accounts found to be using third-party payment methods may be suspended pending investigation.

pinasgames offers a diverse library of games designed to suit every type of player. Our current lineup includes:

• Dragon Fishing — an action-packed fishing arcade game with multiplier rewards
• BetterLive Live — real-time live dealer tables including baccarat, roulette, and blackjack
• Bingo — classic and themed bingo rooms with progressive jackpots
• Slots — 1,200+ slot titles from leading providers, including jackpot and Megaways games
• Table Games — digital versions of poker, sic bo, and other casino classics

New games are added regularly. Check the pinasgames Casino lobby for the latest additions.

Yes. pinasgames is fully optimised for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit pinasgames.org on your phone's browser, log in, and start playing. For the best experience, we recommend using the latest version of Chrome or Safari and connecting via a stable Wi-Fi or LTE connection. Live dealer games in particular benefit from a strong, consistent internet connection.

Yes. All games on pinasgames use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. Live dealer games are streamed in real time from professional studios, adding an additional layer of transparency. pinasgames operates under PAGCOR's regulatory framework, which includes game fairness standards.

If your connection drops mid-game, pinasgames's system will attempt to complete the round using the last confirmed action received from your device. For slot games, if a spin was already initiated and paid for, the result will be recorded and your balance updated accordingly when you reconnect. For live dealer games, the round will continue at the table and the outcome applied to your bet. You can view the result in your transaction history once you're back online. pinasgames is not responsible for losses caused by unstable internet connections on the player's end.

Selected slot titles and table games on pinasgames offer a free-play demo mode that lets you try the game without wagering real money. Demo mode is a great way to learn the rules, explore bonus features, and get comfortable with a game before committing real ₱. Note that demo mode is not available for live dealer games, as those involve real dealers and real-time play. Look for the "Try Demo" option on eligible game tiles in the casino lobby.

pinasgames offers a welcome bonus package for newly registered and verified players. The exact offer may vary depending on current promotions, but typically includes a deposit match bonus on your first deposit and free spins on selected slot titles. To claim the welcome bonus, you must opt in during the registration process or from the Promotions page before making your first deposit. Welcome bonuses are subject to wagering requirements — please read the full terms on the Promotions page before claiming.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms attached to each bonus offer on pinasgames.

There are a few common reasons a bonus may not appear in your account:

• You did not opt in to the promotion before making your qualifying deposit
• Your deposit did not meet the minimum amount required to trigger the bonus
• The promotion has expired or you have already claimed a one-time offer
• Your account is not yet fully KYC-verified

If you believe a bonus should have been credited and wasn't, contact our support team within 48 hours of the qualifying deposit with your transaction details.

No. Bonus funds on pinasgames are subject to wagering requirements before they can be withdrawn. However, your real-money balance (funds you deposited yourself, not bonus funds) can generally be withdrawn at any time, subject to the standard withdrawal process. If you have an active bonus and wish to withdraw before completing the wagering requirement, the bonus and any winnings generated from it will be forfeited. Your original deposit amount remains withdrawable.

Yes. pinasgames rewards loyal players through a tiered loyalty programme. As you play, you accumulate loyalty points that unlock higher tiers — each with better perks such as faster withdrawal processing, higher deposit limits, dedicated account managers, exclusive reload bonuses, and invitations to special events. Players from Metro Manila, Cebu, Davao, and other major cities across the Philippines have all benefited from the programme. Full details are available in the Promotions section of your account dashboard.

pinasgames uses industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ firewalls, intrusion detection systems, and regular security audits to safeguard our infrastructure. For more details on how we collect, use, and protect your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your pinasgames account. To enable it, go to Account Settings > Security > Two-Factor Authentication and follow the setup instructions. You can use an authenticator app (such as Google Authenticator or Authy) or receive OTP codes via SMS to your registered Philippine mobile number. We strongly recommend enabling 2FA — it significantly reduces the risk of unauthorised access even if your password is compromised.

If you notice any suspicious activity — such as unrecognised logins, unexpected balance changes, or transactions you didn't make — take these steps immediately:

• Change your password right away from the Account Settings page
• Enable 2FA if it isn't already active
• Contact our support team at support@pinasgames.org to report the incident
• Request a temporary account freeze while the matter is investigated

Our security team will investigate and respond within 24 hours. Never share your password or OTP codes with anyone — pinasgames staff will never ask for these.

pinasgames does not sell your personal data to third parties. We may share limited information with trusted service providers — such as payment processors and KYC verification partners — strictly for the purpose of operating our platform and complying with regulatory requirements. All third-party partners are bound by data protection agreements. We may also be required to disclose information to PAGCOR or other regulatory authorities as part of our licensing obligations. Full details are in our Privacy Policy.

The minimum age to register and play on pinasgames is 21 years old. This is in strict compliance with Philippine law and PAGCOR regulations governing online casino-style gambling. Age verification is conducted during the KYC process, and any account found to belong to a player under 21 will be immediately suspended. All deposits will be returned and the matter reported to the relevant regulatory authority. There are no exceptions to this policy.

You can set daily, weekly, or monthly deposit and loss limits directly from your account dashboard. Go to Account Settings > Responsible Gaming and select the limit type you want to apply. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 7-day waiting period — this cooling-off window is designed to protect you from impulsive decisions. We encourage all pinasgames players to set limits that reflect their personal budget and stick to them. For more information, visit our Responsible Gaming page.

Self-exclusion allows you to voluntarily lock your pinasgames account for a set period — options include 30 days, 90 days, 6 months, 1 year, or permanent exclusion. During the exclusion period, you cannot log in, place bets, or register a new account. Any pending withdrawals will be processed to your registered payment method. Self-exclusion cannot be reversed before the chosen period ends. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team if you need immediate assistance.

If you feel that gambling is negatively affecting your life or the lives of people around you, please reach out for help. Resources available to Filipino players include:

• PAGCOR Responsible Gaming Programme — available through PAGCOR's official channels
• National Center for Mental Health (NCMH) — based in Mandaluyong, with a crisis hotline available nationwide
• Gamblers Anonymous Philippines — peer support meetings in Metro Manila, Cebu, and Davao
• pinasgames Support Team — available 24/7 at support@pinasgames.org

You can also find a full overview of our player protection tools on our Responsible Gaming page. Asking for help is always the right move.